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Build

  • Coding agents and MCP
  • Verify testing
  • Builder console

Data

  • Postgres database
  • Data API
  • Realtime

Users

  • Row-level security
  • Sign-in and auth
  • Payments

Logic

  • Workflows and jobs
  • AI in your app
  • Integrations

Ship and own

  • Backups and rollback
  • Hosting and domains
  • Self-host and export
  1. Home
  2. Templates
  3. Relay

App · Support

Relay

Customers open tickets and rate the help they got; agents work an inbox with SLA chips and internal notes; a lead watches the numbers. An inbound webhook turns email into tickets and an escalation runs every 15 minutes.

Customers sign up. Agents work the queue. A lead watches the numbers.

Use in AppbricxFree. Already have an account? Log in
Open live demo View the files
Relay on desktopRelay on a phone

What's inside

Customer portal with ticket threads and ratings. Agent inbox with SLA chips. Lead dashboard.

Tables

  • customer name, email, company, avatar
  • agent name, email, avatar
  • lead name, email, avatar
  • ticket subject, body, from, priority, category, status, customer_id, assignee_id, …
  • message ticket_id, author_name, author_role, body, at, customer_id
  • note ticket_id, author_name, body, at

Roles

  • customer Customer, consumer
  • agent Agent, staff
  • lead Team lead, staff

Pages

  • /portal My tickets (customer)
  • /dashboard Dashboard (lead)
  • /inbox Queue (agent, lead)
  • /team Team & access (agent)

Workflows

  • email-to-ticket Email to ticket. On webhook email-to-ticket
  • ticket-defaults Fill ticket defaults and alert agents. On ticket created
  • sla-escalation Escalate tickets past SLA. On schedule every 15m over ticket
  • agent-reply-notify Tell the customer about an agent reply. On message created
  • solved-notify Invite a rating when solved. On ticket updated

Components

  • RelayLogin Brand sign-in: form on white, live queue preview with SLA timers and a suggested reply beside it
  • CustomerPortal Customer help centre: my tickets with last reply, conversation, new-ticket sheet with AI triage, CSAT rating
  • AgentInbox Agent queue: SLA-sorted ticket list, filters, thread with reply and internal notes, status, assignment, AI-drafted replies
  • LeadDashboard Lead dashboard: KPI strip, tickets needing attention, priority mix, 7-day volume, CSAT, agent workload

Rules on every write

  • ticket Ticket change refused
  • message Message refused

Use with your coding agent

  1. Connect the Appbricx MCP server to Claude Code, Cursor or any MCP client (quickstart).
  2. Paste the prompt. The agent creates the project and builds it.
  3. It applies to dev. Check it, then deploy when you are happy.
Prompt
Start a new Appbricx project from the Relay template (slug "relay") with use_template. Call it "My Relay", then sign in as each role, verify it and tell me what to change first.
MCP call
{
  "tool": "use_template",
  "arguments": {
    "slug": "relay",
    "name": "My Relay"
  }
}
CLI
appbricx templates use relay --name "My Relay"

Screens

Relay sign-in screen
Relay sign-in screen
Relay on a phone
Relay on a phone

Goes well with

  • Reply deadline escalation

    Workflow. Escalates tickets or requests nobody has answered within your deadline, to a lead and the assignee.

    ‹ticket›.waiting_since‹ticket›.escalated_atreply-deadline-checkreply-deadline-restart

  • Studio Bookings

    App. Class booking for a yoga and pilates studio: members book in two taps, instructors run the schedule.

    memberinstructorsessionbookingClassSchedule

  • Tablefor

    App. Restaurant reservations with a host floor plan and a live kitchen board.

    guesthostchefdishopening_hour

Make it yours in plain words.

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