Crisp

What you can do

7 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

• Create Conversationcreate_conversation
  Creates a new conversation.
• Add Note to Conversationadd_note
  Adds an internal note to a conversation.
• Change Conversation Statechange_state
  Updates the state of a conversation.
• Create/Update Contactcreate_update_contact
  Creates a new contact or updates an existing contact.
• Find Conversationfind_conversation
  Searches for conversations matching the specified criteria.
• Find User Profilefind_user_profile
  Finds a user profile by email address.
• Custom API Callcustom_api_call
  Make a custom API call to a specific endpoint

Set it up

About two minutes, once per project or once for the whole workspace.

1. Open Integrations in the builder

   Backend panel, Integrations tab, then Crisp. To connect it for every project, use Workspace settings, Integrations.

2. Add your credentials

   An API key (or token) from your Crisp account, pasted once. It is stored encrypted and only read on the server when an action runs.

   • API key From Crisp's settings
3. Call an action

   From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

   // .workflow.js (native ctx)
   export async function run(ctx) {
     const res = await ctx.integrations.invoke("crisp", "create_conversation", {
       "websiteId": "<website id>",
       "email": "<customer email>",
       "username": "<customer username>",
       "messageFrom": "user",
       "message": "<message>"
     });
     if (!res.success) throw new Error(res.error);
     ctx.log.info("Crisp answered", { output: res.output });
   }

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