Freshdesk

What you can do

6 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

• Get All Tickets By Statusget_all_tickets_by_status
  Get All Tickets by selected status from Freshdesk.
• Get Contact from IDget_contact_from_id
  Get contacts details from Freshdesk using ID number.
• Get Freshdesk Contactsget_contacts
  Get contact details from Freshdesk for all (optional filtered) contacts.
• Get Ticket Statusget_ticket_status
  Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id
• Get Ticketsget_tickets
  Get Ticket instances from Freshdesk.
• Custom API Callcustom_api_call
  Make a custom API call to a specific endpoint

Set it up

About two minutes, once per project or once for the whole workspace.

1. Open Integrations in the builder

   Backend panel, Integrations tab, then Freshdesk. To connect it for every project, use Workspace settings, Integrations.

2. Add your credentials

   An API key (or token) from your Freshdesk account, pasted once. It is stored encrypted and only read on the server when an action runs.

   • API key From Freshdesk's settings
3. Call an action

   From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

   // .workflow.js (native ctx)
   export async function run(ctx) {
     const res = await ctx.integrations.invoke("freshdesk", "get_all_tickets_by_status", {
       "status_filter": []
     });
     if (!res.success) throw new Error(res.error);
     ctx.log.info("Freshdesk answered", { output: res.output });
   }

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