Zendesk

What you can do

13 actions, each one call from a workflow or a server function. Triggers come from your app: a row changing, a schedule or a webhook.

• Create Ticketcreate-ticket
  Create a new ticket in Zendesk.
• Find Ticket(s)find-tickets
  Search tickets by ID, field, or content.
• Add Comment to Ticketadd-comment-to-ticket
  Append a public/private comment to a ticket.
• Add Tag to Ticketadd-tag-to-ticket
  Apply one or more tags to a ticket.
• Create Organizationcreate-organization
  Create a new organization record.
• Create Usercreate-user
  Add a new user to the Zendesk instance.
• Delete Userdelete-user
  Remove a user and associated records from the account.
• Find Organization(s)find-organization
  Search organizations by name, domain, external ID, or other criteria.
• Find User(s)find-user
  Search users by email, name, role, or other criteria.
• Update Organizationupdate-organization
  Update existing organization fields.
• Update Ticketupdate-ticket
  Modify ticket fields or status via API call.
• Update Userupdate-user
  Update existing user fields.

All 13 actions with their inputs

Set it up

About two minutes, once per project or once for the whole workspace.

1. Open Integrations in the builder

   Backend panel, Integrations tab, then Zendesk. To connect it for every project, use Workspace settings, Integrations.

2. Add your credentials

   An API key (or token) from your Zendesk account, pasted once. It is stored encrypted and only read on the server when an action runs.

   • API key From Zendesk's settings
3. Call an action

   From a workflow, by integration id and action name. The call answers with success, output and, when it fails, the reason.

   // .workflow.js (native ctx)
   export async function run(ctx) {
     const res = await ctx.integrations.invoke("zendesk", "create-ticket", {
       "organization_id": "<organization_id>"
     });
     if (!res.success) throw new Error(res.error);
     ctx.log.info("Zendesk answered", { output: res.output });
   }

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